Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, is once again keeping its customers at the heart of all its initiatives and campaigns by introducing MY INFINITI, a global programme initiated by INFINITI that aims to enhance service retentions, customer convenience, brand loyalty, and overall service experience.
Michel Ayat, CEO of Arabian Automobiles, said: “Arabian Automobiles is proud to reciprocate the loyalty and commitment with our customers for their trust and enthusiasm in INFINITI. We consistently seek to surpass customer expectations, and through the MY INFINITI programme, we aim to offer intuitive services that were designed to ensure peace of mind to customers and further strengthen INFINITI’s position in the market that prioritises customer comfort above all else. Through such digital services and initiatives, we aim to continuously present the best and most convenient offerings to our customers.”
As the umbrella of new retention programmes that will become global standards for INFINITI, the MY INFINITI programme comprises four core service initiatives that were designed with utmost customer happiness and comfort in mind.
1. Vehicle Pick-up & Drop Service: A hassle-free service that removes the need for customers to drive to INFINITI service centres. All they need do is dial the toll-free number 800-INFINITI or book online to schedule their next service appointment and leave the rest in the hands of INFINITI’s service team who will pick the car from customers’ preferred locations within the same Emirate on their behalf.*
2. Vehicle Service Status Notification: Customers will receive automated SMS notifications about the status of their vehicle at every stage — starting from the booking, vehicle reception, technical inspections, and service completion.*
3. E-vision: Customers will receive a clear copy of the full inspection report directly through email or SMS, enriched with pictures of the parts and components that require replacement or repair.*
4. Owners Benefits: INFINITI drivers will enjoy Arabian Automobile’s attractive offers on service contracts, with up to 30% savings on the cost of regular maintenance service and five years of unlimited mileage warranty.*
Car buyers have always had myriad reasons to get behind the wheel of an INFINITI, and now with the MY INFINITI programme, enthusiasts and drivers looking for premium customer service need look no further. Interested parties are encouraged to visit their nearest INFINITI of Arabian Automobiles centre to book a test drive and explore the possibilities.
Source: Cicero and Bernay