Cloud office is the only technology to enter the Plateau of Productivity in the 2019 Gartner Hype Cycle for Digital Government Technology, according to Gartner, Inc. The Plateau of Productivity highlights technologies that are hitting mainstream adoption within organizations.
“Cloud office penetration has passed 50% across organizations and adoption among government agencies in particular is growing strongly,” said Jeffrey Mann, research vice president at Gartner. “Cloud office has become an accepted cornerstone of most government agencies’ collaboration and communications infrastructure strategies.”
Government agencies are moving rapidly to adopt cloud-office platforms because of the desire to consolidate collaboration environments, reduce costs, redeploy IT staff, drive simplicity and provide more functionality to users more quickly. Cloud office makes the introduction of capabilities including everyday artificial intelligence (AI), mobile collaboration, collaborative content authoring and workstream collaboration part of the mainstream.
Figure 1: Hype Cycle for Digital Government Technology, 2019
Source: Gartner (August 2019)
Cloud Services Will Have a Transformational Business Impact in Less Than Two Years
In parallel, cloud services for government, positioned in the Slope of Enlightenment, will have a transformational business impact in less than two years. “Government agencies acknowledge that public cloud is secure, and some are even making plans to adopt public cloud across protected, secret domains. But the majority remain in private clouds,” said Neville Cannon, senior research director at Gartner. “In addition, more countries continue to adopt cloud-first policies — Brazil and Colombia are the latest, while Kuwait is currently developing its own.”
Digital Government Technology Platforms Will Have a Transformational Business Impact in Two to Five Years
Digital government technology platforms (DGTPs) will have a transformational impact on businesses in the next two to five years. “Digital technology platforms are emerging across government agencies as they allow governments to retire legacy systems and infrastructure and therefore achieve greater economies of scale,” said Alia Mendonsa, senior research director at Gartner. “They also provide secure, automated citizen-centric digital government services for all types of services such as appointments, payments and eligibility for benefits.”
Gartner analysts said that DGTPs will continue penetration across governments as they offer enterprise solutions that support development of sustainable and scalable digital government services. Current examples include the Australian Government’s Digital Marketplace, where government agencies can do business with sellers of digital services, and The State of Ohio’s InnovateOhio platform, which provides services and capabilities that enable state agencies to become more customer-centric and data-driven.
Gartner clients can learn more in the report “Hype Cycle for Digital Government Technology, 2019.” This research is part of the Gartner Special Report “Hype Cycles: Five Priorities Shape the Further Evolution of Digital Innovation.” This research collection helps organizations identify opportunities that enable the creation of new business and operating models.
Gartner analysts will explore how government CIOs successfully optimize their digital transformation during Gartner IT Symposium/Xpo 2019, the world’s most important gathering of CIOs and other senior IT executives. IT executives rely on these events to gain insight into how their organizations can use IT to overcome business challenges and improve operational efficiency.