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Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing.

People remain the greatest threat to industrial control systems (ICS) and associated networks, according to a new SANS survey focused on better understanding cybersecurity risks to operational technology (OT) systems. More than half of respondents also see the cyber risks to their safe and reliable operations as high or higher than in past years.

Both Ford and Lincoln rank among the top five automotive brands in the United States for the first time in the latest J.D. Power US Initial Quality Study thanks to overall quality improvements that are outpacing the industry. Now in its 33rd year, the study measures vehicle quality by analysing problems reported by owners in the first 90 days of ownership.

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