Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing.
Vehicle owners who are satisfied with their after-sales experience are more than twice as likely to purchase a new vehicle from the dealership that serviced their vehicle, according to the J.D. Power 2019 UAE Customer Service Index (CSI) Study,SM released today.
People remain the greatest threat to industrial control systems (ICS) and associated networks, according to a new SANS survey focused on better understanding cybersecurity risks to operational technology (OT) systems. More than half of respondents also see the cyber risks to their safe and reliable operations as high or higher than in past years.
Both Ford and Lincoln rank among the top five automotive brands in the United States for the first time in the latest J.D. Power US Initial Quality Study thanks to overall quality improvements that are outpacing the industry. Now in its 33rd year, the study measures vehicle quality by analysing problems reported by owners in the first 90 days of ownership.
A new report by Honeywell (NYSE: HON), the global technology leader, has revealed two-thirds of medium-to-large organizations in the UAE (68%) and Saudi Arabia (66%) believe Industrial Internet of Things (IIoT) technologies are critical to business operations, or will become critical in the next five years.
INDX, a London-based crypto passive income fund, has released a report comparing traditional assets with their cryptocurrency counterparts that generate a regular payout. Read the report for free here. The firm has also expanded the scope of its native INDX token, which currently pays a quarterly dividend, by adding two additional revenue generating asset classes: Delegated Proof of Stake (DPoS) and Staking.
