Dubai Land Department (DLD) has announced that in line with a regulatory decision issued by His Excellency Sultan Butti bin Mejren, Director General of DLD, it has closed its Records Department to make the transition to a fully smart archiving system.

To achieve the transformation,DLD has collaborated with a company specialised in photovoltaic archiving. The latest technologies in this field have been adopted to create a new smart archiving system for all files related to DLD services.

His Excellency Sultan Butti bin Mejren, Director General of DLD,commented: “We are pleased to announce the launch of our Smart Archiving System, which will replace our Records Department and traditional archiving operations, representing a key step in our ongoing smart transformation strategy.This is fully aligned with our leadership’s vision of enhancing Dubai’s competitiveness by making it the smartest city in the world.”

Bin Mejren added: “DLD will retain its staff from the Records Department to benefit from their accumulated experience in this field. They will be trained to handle the new technology or become members of other departments, as they are considered an asset by our Human Resources Department, which plays a vital role in improving our employees’ institutional performance.”

Clear steps

The Smart Archiving System includes many processes, beginning with the service providers scanning documents. All of the files are then sorted and uploaded to Arcmate, the new file management system provided by NVSSOFT.

The files can be accessed directly through the archive portal, or by integration with the new file management system, via the Internet or smart applications. The archive system provides a powerful search mechanism that allows users to retrieve files from the storage server.

Five million files

DLD’s Information Technology (IT) Department has converted over five million files to a smart format and transferred them to the Smart Archiving System (FMS/DAM). DLD has confirmed that 470,642 ownership contracts have also been transferred, including 20,594 for buildings, 135,878 for land, and 313,170 for units.

Users can scan the unique ‘barcode’ to retrieve documents via the Internet or through smart applications.Updating metadata and sorting files makes it easier to search and access archived documents.

Leadership for DLD

Bin Mejren added: “This project is a continuation of our relentless efforts to remain at the forefront of institutional performance and provide a model for what government institutions need to do to keep up with technological progress. It also reflects our commitment to providing the latest smart electronic services, which is underpinned by our mission to enhance the happiness of our customers by saving them both time and effort.”

Two of the most important features of the new archiving system are the separation of files for public and private use, and the indexing of new data in an easy and simplified manner. Data can also be re-indexed and updated, while all service-related files can be archived efficiently and at a low cost. Technical support for the system is also low cost and high quality. The new archive system is interactive and eliminates manual operations such as scanning and checking files.

This is the second electronic milestone achieved by DLD in less than two months. In early October, DLD became the first government entity in the world to adopt ‘blockchain technology’ in line with the ‘Dubai Blockchain Strategy’ launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of the Dubai Future, and led by Smart Dubai.

 

About Dubai Land Department:

Dubai Land Department (DLD) was found in May 1960 to establish the most prominent real estate sector in the Middle East and in the world.

DLD provides outstanding services to all its customers whilst developing the necessary legislation to propel the real estate sector in Dubai, organizing and promoting real estate investment, and spreading industry knowledge. DLD seeks regional and worldwide innovation in real estate with the aid of its active organizations that include: Real Estate Regulatory Agency, the regulatory arm, Real Estate Investment Management & Promotion Center, the investment arm, Dubai Real Estate Institute, the educational arm, and Rental Dispute Center, the judicial arm.

Unified Toll Free Number:

In order for Dubai Land Department to provide the best possible service in a rapid manner and to ensure the comfort and happiness of our customers, it has activated a new toll-free call centre number [8004488]. This can be used for all Dubai Land Department and Rental Disputes Center enquiries.

 

Source: Dubai Land Department