Renowned for offering superior service to the most discerning of guests, the Villa Managers at Samujana provide discreet yet attentive service, 24 hours a day. Responsible for meeting the needs of their guests, the extremely talented, kind and friendly roster of hosts are available with every villa booking, proving the small, yet thoughtful, signature Samujana touches to every stay.

Samujana’s Villa Managers are an integral part of each journey, offering their unique service from morning through to night. Being at guests’ beck and call, the hand-picked team are multi-functioning and multi-tasking at all times; wearing different hats over the course of a day, whether it be a tour guide, barista and concierge or just a friendly listening ear.   Day-to-day services include packing and unpacking luggage and shopping, creating unique and delicious dining experiences, organising day tours to explore the local culture; and delivering once-in-a-lifetime experiences such as picking the perfect spot for a marriage proposal. From a forgotten travel item, to a favourite book for an evening read, or a thoughtful last-minute gift for a loved one, no request is too small or unattainable, no matter the hour of the day.

Mr. Amm, one of the expert Villa Manager’s comments “Service is not a job; it is an attitude and life style. To reach a high level of service, I always keep in mind that - Satisfaction, trust, positivity, conviction, loyalty, commitment, feeling and experience = customer”

Food features highly on each Villa Manager’s day-to-day tasks and prior to guest’s arrival, it is the job of the Villa Manager to check what time the guests would like to eat during their stay. Each visitor will wake up daily to a refreshing breakfast, laid out to include fresh fruits, pastries, breads, yogurt and cereals with the option of an a la carte menu for those looking for something slightly more substantial.  If a guest requests an Asian inspired breakfast? No problem – in the hands of the Villa Managers, anything is possible! The food and beverage options don’t stop there. Room service menus are available in the villa throughout the day and experiences can be upgraded to include a private chef, available to create delicious meals in visitor’s own villa kitchens.

Villa Manager’s also double as a personal butler and expert on what guests can do on the island. Whether it is a cruise on-board Samujana’s luxury catamaran: Kindred Spirit, adventures in the jungle or at sea or a dinner reservation at one of the island’s many hot spots, the team are on hand to make every request a reality. Guests can relish in a range of bespoke wellness and fitness services - working with some of the top therapists and experts on the island, patrons can experience spa treatments in the comfort of their villa or yoga accompanied by views across the island. Samujana also offers a wide variety of in-villa activities including personal training, nutritional workshops, Muay Thai sessions and cooking classes.

With each villa having the same host throughout their stay, from the minute guests wake until after dinner service, Samajana’s Villa Managers are trained according to the highest industry standards, providing bespoke and personalised service and delivering experiences that last a lifetime.

 

Source: The Comms Club