The Middle East’s shift to digital business has created a dilemma for the regions CIOs. They need to innovate and implement change, while also retaining levels of control and management.

Every Middle East industry is being impacted by this rush towards the Digital Economy and the increasingly connected Internet of Things era. Research from VMware has shown that 68 percent of Middle East business leaders, for example, say that technology management is moving from IT departments to lines of business as a result.

Meanwhile, my discussions with Middle East CIOs at the recent VMware Executive Exchange in Dubai, revealed that the impact of cloud-based digital transformation has now touched on every business process – from governance and compliance to security and regulation, adding additional levels of complexity.

The role of the CIO in responding to the decentralization of IT

As Middle East organizations face increasing decentralization of IT, it’s become clear that every line of business needs to have a digital transformation agenda in place.

In response, Middle East CIOs are redefining their strategies as they look to manage multiple clouds to retain control and foster innovation. Increasingly, CIOs are becoming the vital link in their company – serving as the bridge between technology and the business to drive real growth and opportunity.

One of the Middle East’s most innovative CIOs is Danny Dagher of Bank Audi, the top commercial bank in Lebanon and one of the fastest-growing banks in the Middle East. Bank Audi has transformed its IT infrastructure with VMware’s Cross-Cloud Architecture, supporting a private cloud, virtualization and disaster recovery automation. Now, IT has become a revenue-generator, with Bank Audi enjoying CapEx savings of millions of US dollars.

Speaking about his own experience in leading the bank’s IT transformation, Dagher recalled: “The CIO leads the team that understands emerging technology trends. The CIO should consider how these trends are impacting different industries. They can then predict how technology is going to shape the industry their business is operating in, and how they can adapt to remain one step ahead of the competition.”

Involving the board to drive digital business innovation

With combined IT spend in the UAE and Kingdom of Saudi Arabia set to top USD 13 billion in 2017, CIOs need to enable IT to move faster, remain flexible and secure, and optimise costs. In support of this, there are three key technical initiatives to prioritise:

· The integration of public clouds for a common operating environment

· The modernization of data center infrastructure, moving towards a software-defined model for IT automation, the Internet of Things, and modern and secure mobile apps

· The transformation of security to drive resilience from the data center through to the device

As Middle East CIOs realize that digital transformation creates new business possibilities – driving innovative business models, exceptional mobile experiences and new customer experiences – they will also need to be instrumental in making sure the boardroom acknowledges this and embraces it.


Brian Gammage, Chief Market Technologist for End-User Computing at VMware