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Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan, INFINITI and Renault in Dubai, Sharjah and the Northern Emirates, is delighted to announce that it was awarded the eighth consecutive annual Specialized Retail Sector award by Dubai Economy during the 28th Business Excellence Awards. This year’s win represents a monumental moment of pride as it is the first time all three brands were collectively recognized for their excellence.

To win this award, all Nissan, INFINITI and Renault showrooms and centers in Dubai and Sharjah achieved a perfect score year-round. This win recognizes and celebrates Arabian Automobiles’ constant drive for perfection that puts customers at the core of all it does. The company presents an exceptional retail sales experience by employing digitization and customization as integral driving forces. This vision has transformed the retail environment from transactional to experiential and resulted in securing its annual win of this prestigious accolade.

Arabian Automobiles’ recognition sheds light on the customer-centric model that places experience at the heart of its operations. Practicing utmost transparency by sharing complete information with customers enabling them to make better purchasing decisions, the company is continuously highlighted for its exceptional campaigns. AAC has always ensured focus on happiness, quality service and a high hygiene and safety standard. The company has several accolades attesting to their customer-first approach, including from several government entities, highlighting their best practices across the board and for contemporary innovations within showrooms.

Arabian Automobiles continuously empowers customers and spares no effort to ensure their comfort, knowledge and safety. The company had previously earned this accolade in 2016 and 2018 for Nissan, in 2017 and 2019 for INFINITI, and in 2015 and 2020 for Renault.

As part of an ongoing effort to raise customer service standards, the Department of Economic Development established the Dubai Service Excellence Scheme, a quarterly mystery shopping program that recognizes businesses by evaluating companies on their processes and policies. The objective remains to promote excellence in customer service standards in the private sector and commend businesses that offer relentless excellent service for their customers.

Source: Cicero and Bernay

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