Continuing on its promise of customer-centric products and services, Arabian Automobiles Company is proud to announce that its Group Customer Experience (CX) team won the top two regional awards at The Contact Center awards, organized by Insights Middle East.
The CX team was recognized for the highest efficiency in delivering customer care, securing the ‘Call Center of the Year’ and ‘Best Industry Call Center of Conglomerate’ awards. The awards witnessed strong participation from top organizations across the public and private sectors in the UAE and the broader GCC region.
The awards are a testimony to the journey undertaken by the CX team to deliver customer quality in line with the company’s promise of enriching lives. The team has continuously strengthened relationships with their customers through several measures that have resulted in improved customer satisfaction. From faster turnaround times for queries and shorter wait times on calls through effective call-handling techniques, the team ensured customers get a personalized experience.
Salah Yamout, COO of Arabian Automobiles Company, said: “Across each touch point of the customer journey, we have implemented simple yet integrated practices to deliver a seamless experience. We depend on our customers to tell us how we can continue to improve and are committed to investing in technology and people to enable us to deliver great experiences. This has resulted in improved customer satisfaction and has made Arabian Automobiles their preferred automotive partner.
Source: Cicero and Bernay